Business Summary

• Cats Plumbing is an Australian plumbing and gas fitting business based in North Geelong, Victoria.
• The business provides residential and commercial gas plumbing, heating, cooling, split system installations, VEU upgrades, and landlord gas safety checks.
• The website uses WordPress with Divi 4 and is hosted by Ventra IP.
• The website uses Google Analytics 4, Google Tag Manager, Google Ads, Meta Pixel, AI chat functionality, contact forms, and a Complianz cookie banner.

This document is provided for general informational purposes only and does not constitute legal advice.

Privacy Policy

Introduction

Cats Plumbing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and business operations.

Who We Are

Business Name: Cats Plumbing

Website: https://www.catsplumbing.com.au/

Email: ian@catsplumbing.com.au

Phone: 0458 112 211

Address: 4/324 Melbourne Rd, North Geelong VIC 3215, Australia

Information We May Collect

• Name
• Email address
• Phone number
• Property or service address
• Information submitted through contact forms
• Service enquiry details
• Website usage and technical information

How We Collect Information

We may collect information when you contact us, submit a website form, use our AI chat functionality, request a quote, or interact with our website.

Analytics, Advertising and Tracking

We use tools such as Google Analytics 4, Google Tag Manager, Google Ads, and Meta Pixel to help us understand website usage, improve user experience, measure enquiries and conversions, and deliver relevant advertising.

These tools may collect information about how visitors interact with our website, including pages visited, device type, browser type, approximate location, and website actions.

Cookie Consent

Our website uses the Complianz cookie banner to help manage visitor cookie preferences. Where applicable, visitors can accept, reject, or manage certain categories of cookies.

AI Chat Functionality

Our website includes AI chat functionality to help respond to enquiries and support customer service. Information submitted through chat tools may be stored and used to respond to your enquiry.

How We Use Your Information

• To respond to enquiries
• To provide quotes and services
• To manage customer communications
• To improve our website and services
• To measure marketing and advertising performance
• To maintain business records

Sharing Information

We may share information with trusted service providers where reasonably necessary, including website hosting providers, analytics providers, advertising platforms, website management providers, and IT service providers.

We do not sell personal information to third parties.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration. However, no online system can be guaranteed completely secure.

Your Choices

You may contact us to request access to, or correction of, your personal information. You may also manage cookies through our cookie banner or browser settings.

External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be made available on our website.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, analyse traffic, and support advertising activities.

How We Use Cookies

Cats Plumbing uses cookies and similar technologies to support website functionality, understand website usage, measure advertising performance, and improve user experience.

Types of Cookies We Use

Essential Cookies

These cookies are needed for the website to function properly and cannot usually be disabled.

Analytics Cookies

We use Google Analytics 4 to understand how visitors use our website and to help improve website performance.

Advertising Cookies

We use Google Ads and Meta Pixel to measure advertising performance, track conversions, and support relevant advertising and remarketing.

Functional Cookies

Functional cookies may support website features such as AI chat functionality and visitor preferences.

Managing Cookies

Our website uses the Complianz cookie banner to help visitors manage cookie preferences. You can also manage or block cookies through your browser settings.

Disabling some cookies may affect how the website functions.

Website Terms of Use

Acceptance of Terms

By accessing or using this website, you agree to these Website Terms of Use. If you do not agree, please stop using the website.

Website Information

The information on this website is provided for general informational purposes only. While we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, current, or error-free.

Permitted Use

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or submit false or misleading information.

Quotes and Service Information

Website content, service descriptions, and any indicative information are subject to change. Quotes and service availability are subject to confirmation.

Intellectual Property

Website content, branding, text, graphics, and other materials are owned by or licensed to Cats Plumbing unless otherwise stated. You must not copy or reproduce website content without permission.

Third-Party Services

This website may use third-party platforms and technologies for hosting, analytics, advertising, contact forms, and AI chat functionality. We are not responsible for third-party service interruptions or issues outside our control.

Limitation of Liability

To the maximum extent permitted by law, Cats Plumbing is not liable for loss or damage arising from use of this website or reliance on website content.

Changes to These Terms

We may update these Website Terms of Use from time to time. Continued use of the website means you accept the updated terms.

Service Terms & Conditions

General Services

Cats Plumbing provides gas fitting, commercial kitchen appliance services, residential heating, split system cooling, VEU upgrades, landlord gas safety checks, and related services for residential and commercial customers.

Quotes and Pricing

Quotes are based on the information available at the time they are provided. Additional work, materials, access issues, or unforeseen site conditions may result in revised pricing.

Customer Responsibilities

• Provide accurate information about the requested service
• Ensure safe and reasonable access to the property
• Advise us of known hazards or site issues
• Ensure an authorised person is available where required

Appointments and Access

Appointment times are estimates and may change due to emergencies, operational requirements, traffic, weather, or unforeseen circumstances.

Compliance and Safety

Some plumbing, gas, heating, cooling, and installation services may be subject to applicable safety standards, regulations, inspections, and approval requirements. Customers agree to cooperate with reasonable safety and compliance requirements.

Payment

Payment terms may vary depending on the service provided. Invoices must be paid within the timeframe stated on the invoice unless otherwise agreed.

Cancellations and Rescheduling

Please provide reasonable notice if you need to cancel or reschedule an appointment. Repeated cancellations, short-notice cancellations, or missed appointments may result in additional charges.

Warranties and Australian Consumer Law

Cats Plumbing aims to provide services with reasonable care and skill. Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.

Limitation of Liability

To the extent permitted by law, our liability is limited to the value of the services supplied or the remedy required under applicable law.

Complaints & Customer Care

Our Commitment

Cats Plumbing aims to provide professional, reliable, and respectful customer service. If you are dissatisfied with any aspect of our service, please contact us so we can try to resolve the issue.

How to Make a Complaint

You can contact us using the details below:

Email: ian@catsplumbing.com.au

Phone: 0458 112 211

What to Include

• Your name and contact details
• A clear description of the issue
• Relevant dates, job details, or invoice information
• Any supporting documents or photos, where applicable

How We Handle Complaints

We aim to review complaints fairly, respond within a reasonable timeframe, and work towards a practical resolution where appropriate.

Accessibility Statement

Our Commitment

Cats Plumbing is committed to making its website accessible and user-friendly for as many visitors as reasonably possible.

Accessibility Measures

We aim to use clear content, logical navigation, readable formatting, and compatibility with modern browsers and devices.

Ongoing Improvements

Accessibility standards and technologies continue to evolve. We may make ongoing improvements to website accessibility and usability over time.

Feedback and Assistance

If you experience difficulty accessing information on our website, please contact us and we will do our best to assist.

Email: ian@catsplumbing.com.au

Phone: 0458 112 211